A1. Virtually everywhere in Batam ! You can come, taste, or pick up at any of our eight (8) outlets found in malls and Ferry Terminals across Batam.

A2. Yes – You can always call or chat our hotline +62 8 7788 5566 38, or even email us on sales@layersbatam.com for delivery arrangements. In fact, there are special price when you preorder from our fresh kitchen

A3. Yes, customers will need to pay additional fees equivalent to online delivery services around Batam.

A4. You will need to order at least 20 small lapis, and must have fully paid for them. If you do not stay in Nagoya and Penuin area, you may need to pay additional fees. There are many risks involved, and is requested on your own risks. Please chat us for more info.

A5. Our deliverymen are limited, and since most of guests checked out at similar time, we do not want to keep guests waiting for our deliveries during these peak times. We can only leave the cakes at the receptionist. Note this arrangement is done so at your own risks.

A6. Yes. Receptionists are usually very busy, and therefore usually do not check the delivered cakes, therefore is not suitable to receive the cakes on behalf of customers. We have a long run doing deliveries before, and have a long share of problems arises. A customer might take wrong bag when retrieving their cakes (usually from the concierge) and that really mess things up. 

A7. You can always call our whatsapp hotline +62 8 7788 5566 38 and let us know whatever arrangement you want (There might be additional charges).

A8. Yes, You can always call / hat our hotline +62 8 7788 5566 38

A9. If you are comparing the same grades, that should not happen. Only the look can differs since we hand bake. We are very strict in our recipe, and try our very best to maintain our home made quality. However, there are different grades of kue lapis sold in Batam, which of course will taste different when compared. Lamoist itself has 4 different grades on lapis alone. Your cakes and your friend’s might be different in that aspects. Note we carefully label the grades and names on top of the boxes.

A10. We have various flavour with our kue lapis, but mainly, it is divided into the 4 grades, which is:
Classic grade – For those who love a mix of butter and margarine, with a hint of cinnamon. Only available in Original and Prunes
Premium grade – Our premium selections with full Australian Golden Churn butter
Premium Plus Grade – This grade is only available for flavours variants and are special revolutionary recipes not found elsewhere (at least when we first introduced them)
Gold Grade – Super premiums and Checkers Lapis – the finest recipe we can offer

A11. If you are looking for taste, then there is no comparison. You cannot compare Orange to Grapefruit, right? Hence, we do not compare our Lamoist premium range with any other brands in Batam. If you really want to compare, try our classic kue Lapis with others. You will find minimum difference in taste, while vast difference in price. No middlemen means all the costs go to the ingredients = better value for customers).

A12. Lamoist is made with pure Australian Butter, i.e. Golden Churn from Ballantyne Australia (We are the only one in Batam with certificate of authentication since we REALLY use a lot, not only displaying them) but with less sugar, while Classic is made from local butter and margarine. Texture-wise, the Lamoist is way more moist than the Traditional ones, and directly indulge your taste bud with its rich butter taste. While the classic ones are similar to the kue lapis you easily found in Malaysia, Singapore, or other part of Indonesia, as it is sweeter, with a hint of cinnamon.

A13. The full size boxes is different. Lamoist is purple/maroon colour with golden Layers logo Emboss, with vertical and horizontal cross section marking as follow:

While the Traditional one is simple brown orange box. with top layer design in diagonally cross sectioned (with dotted design) as follows:

A14. The recipe originated from Medan, which is the origin town of Kue Lapis and Honeycombe cake, from the humble kitchen of Mrs Aini since 1980s. In 2005, miss Ann improved the taste and opened our first branch in BCS mall, which is the FIRST Kue Lapis Retail Shop in Batam. The business has grown to-date, with 8 outlets to serve our enthusiast customers across Batam, Bali, jakarta, Singapore, and Malaysia.

A15. We implement First-In-First-Out method, and circulate the kue lapis across the outlets with our motorbike delivery men. the average shelf time for our kue lapis before sold is 1.5 days during weekdays. While in weekends, its 100% fresh, even hot !!

A16. We started in 2010, when we opened our 3rd outlet. The overhead was too high in the past (risk of returned / unsold cakes). With this method, we ensure minimum cake exposure to the environment, ensuring better freshness and quality to our customers. Which is also why we can implement NO PRESERVATIVES. This is what make our customers come back to us. Giving assurance, honesty, and value to our customers.

A17. We guarantee the quality to exceed our customer’s expectation. In the event of such case, simply bring us the receipt and the cake ASAP for replacement. If it’s purchased during weekends, no replacement will be given, as we serve only 100% fresh cakes in weekends.

A18. Yes – However, it could not be helped, as our cakes sold during weekends are 100% fresh, the boxes are printed with instructions of handling the cake if it is hot, and our sales attendants will always remind the customers to naturally cool the cakes down. If the cakes are received while hot, and are not cooled naturally, water moisture will form, and returned to the cake, damaging the cakes in 2-3 days time. This is off course out of our hand 🙂

For any case, please ask us for handling methods

A19. We do not take kue lapis from our outlets for pre-orders – in fact, we guaranteed the pre-ordered cakes are 100% fresh. We implement bake-to-order policy for pre-orders. all preorders are direct from kitchen cakes.

The freshest as you can get

A20. No – We sell our Lamoist layer cakes directly to maintain the quality. We are unable to extend our handling training to external parties at present. Any cakes bought not direct from us is solely your own discretion and liability. There are some cases where middle man get our sales attendant to sell Traditional Layer Cakes, change the lid with the Lamoist Premium Layer Cakes and sell it at higher price. They have been heavily punished, and such practice should never happen again at any of our outlets.

A21. You can simply ask for receipt. All our receipts are printed with our logo, and therefore, should assure you of such practice. The receipt should have prices adheres to our brochures. If not, you can help us by bringing / emailing them to us for investigations.

Also take note to the labels, and tell us directly should you have any problems

+62 8 7788 5566 38

A22. Operation times differ from outlet to outlet. However, we can always arrange special pick up time should you require them. Anything else is still possible with no extra charge, but must be confirmed during the ordering time.

 A23. Yes – We have weekly delivery to our pick up point in Geylang or Bedok. Payment must be received by Tuesday for the arrangement to be made, and is usually pickable on Saturdays. Please chat +62 8 7788 5566 38

A24. Delivery is by container. Which is why would require special export packing for the cakes, which otherwise will be mouldy on the way

A25. No. Although plastic containers are good for insects and to protect the cakes, they do not solve the long delivery time issue. Cakes delivered this way have a 50/50 chance of being moldy, and thus not recommended by us

A26. No, the third party hand carry guy now charge sgd20 per box with minimum of 5 boxes We do not think this is viable anymore.

A27. We recommend pick up at the pick up point in Geylang – buts still do home deliveries engaging third party deliverer. Note this is by your own risks

A28. No, unfortunately not yet. If you do know any compay who can help, pleae let us know

A29. Yes, we do. Delivery are by national courier and can be arranged. Additional packing charges and ppn may apply.

A30. No. There have been many cases of such occurence. If you ask them if they are LAYERS, they will say yes. The only REAL Layers Batam outlets are the ones which sells cakes using our signature packaging and display our logo. We have also been rebranded to LAMOIST